Below is a list of frequently asked questions at the Weider Max Web site. Click on a question to jump to the corresponding answer. If your question is not answered here, please contact customer service.
1. What is the status of my order?
2. How long is shipping time?
3. Who delivers my product?
4. What is my tracking number and the phone number for the freight company?
5. Will the delivery person take it in my home, unpack it, and set it up?
6. What is the return policy?
7. What are the payment options for the Max?
8. What is included in the down payment?
9. Can I pay by check, money order, or credit card?
10. Can I have the Max shipped outside the contiguous US?
11. Does the Max come fully assembled?
12. What are the dimensions of the Weider Max?
1. What is the status of my order?
To find the status of your order please contact customer support at 1-888-308-9617 or by e-mail.
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2. How long is shipping time?
Normally 2-3 weeks, sometimes longer if your product is out of stock.
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3. Who delivers my product?
The Max ships through Roadway, Old Dominion Freight, and Emery lines.
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4. What is my tracking number and the phone number for the freight company?
To find this information please contact customer support at 1-888-308-9617 or by e-mail.
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5. Will the delivery person take it in my home, unpack it, and set it up?
No. We guarantee curbside delivery.
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6. What is the return policy?
We give a 6-week trial period on all products. If you are not satisfied in that time frame, please call 1-866-896-9777 for a return authorization number then just put the product back in the box and take it to your curb. We will pick it up and pay the return shipping. Your order will be refunded for all charges less the initial shipping charge when we receive it at our warehouse.
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7. What are the payment options for Max™?
You can either pay in full or select a payment plan.
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8. What is included in the down payment?
There is no down payment. You simply pay your first installment at the time your product ships.
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9. Can I pay by check, money order, or credit card?
Yes. However, payment plans can only be done with a credit card. Checks and money orders must be sent in with the full amount.
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10. Can I have the Max shipped outside the contiguous US?
Unfortunately, at this time, we are unable to ship to Alaska, Hawaii, or outside the US. We are hoping to be able to ship to Canada in the near future.
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11. Does the Max come fully assembled?
No, there is assembly required.
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12. What are the dimensions of the Weider Max?
The Max is 82 inches tall, 40 inches wide, and 80 inches deep in its ready-to-use position. In it's space-saving position, the Max is only 32 inches deep. It weighs approx. 150 lbs.
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